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Practice Information

Emergencies and Out of Hours Calls

When the surgery is closed an emergency service is provided for problems that cannot wait until the next normal working day. Please telephone 020 7225 1544 for details of this service.

Home Visits

Home visits are carried out on request.

Repeat Prescriptions

Repeat prescriptions can usually be issued the same day as requested. They can be posted to the patient’s home but can also be collected, telephoned or faxed through to a convenient pharmacy.

Test Results

Patients are contacted with all test results. Please keep us informed of your latest address and contact details.

Chaperone Policy

Thurloe Street Private Practice can offer chaperones, to patients undergoing intimate examinations. Patients are also welcome to bring a friend or relative with them to consultations if they wish.

Practice Complaints Procedure

If a patient has a complaint regarding anything relating to the practice, they are advised to contact either the practice manager Mrs Deborah Boreham or any of the doctors or other member of staff in her absence. We are always keen to receive comments of any sort. Written complaints will be dealt with in accordance with the practice complaints procedure.

Care Quality Commission

Our practice is registered with the Care Quality Commission as an independent private clinic. The commission is responsible for inspecting all independent healthcare establishments routinely to ensure the safety and well-being of patients. The commission can provide patients with a copy of the most recent inspection report about the practice. This is also available upon request from the practice manager.

How your information is used

Information held about you can be accessed by all the clinicians in the practice directly involved in your health.

Information held about you may be used for management and audit purposes. However it is only available, and used by those involved in your medical care. Generally such information is anonymised but where it is not, patient consent will be asked for.

You have a right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

Disabled Patients

The practice is run at a Grade II listed building completed in 1860. Due to building regulations and leashold adaptation wheelchair access is not possible. Home visits are offered where a patient is house-bound or their mobility is limited.

Patient Confidentiality & Patient Information

We respect your right to privacy and keep all your information confidential and secure.

Medical records will not be released without prior written authority from the patient and requests for personal details over the phone will not be given out to anyone but the patient themselves and without a prior security check.

GDPR & Privacy Notices

The practice fully complies with the requirements of the General Data Protection Regulation (GDPR). If you would like to read our GDPR Privacy Notice that is presented on this website you can do it here.